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Desktop Claims Investigator

2 months ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time
Job Summary

We are seeking a skilled Desktop Claims Investigator to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for investigating, managing, and reporting on a varied range of surveyed claims.

Key Responsibilities
  • Investigate and manage domestic property claims, ensuring all claims are handled properly, fairly, and with integrity.
  • Liaise with customers to determine policy cover and legal liability, establishing the loss value and any associated costs.
  • Handle and desktop settle a full and varied range of incidents, ensuring all claims are resolved efficiently and effectively.
  • Produce reporting that demonstrates the quality of claims handling, maintaining high standards of communication with internal stakeholders.
  • Participate in the policy wording and claim handling enhancement working group, contributing to the claims auditing process.
Requirements
  • Experience of investigating and handling domestic property claims.
  • Excellent knowledge of current case law, settlement methods, building regulations, market pricing, flood/escape of water/fire damage management best practice and principles.
  • Claims scoping and management software experience.
What We Offer
  • An attractive salary based on experience, with pay reviews completed each year.
  • A flexible and hybrid working approach, with the option to work from home and in the office.
  • A competitive bonus scheme, based on Hastings' performance against business goals and individual performance.
  • Physical and mental wellbeing support, including a healthcare cash plan and access to a mental health app.
  • A range of benefits, including 25 days annual leave, access to private healthcare, and discounted health assessments.
About Hastings Direct

Hastings Direct is a digital insurance provider with a strong focus on customer satisfaction and employee wellbeing. We are committed to creating a positive and inclusive work environment, where our colleagues can thrive and contribute to our success.