Account Manager Liaison Specialist

3 weeks ago


Poole, Poole, United Kingdom City Centre Recruitment Full time
Job Title:

Customer Account Manager

About the Role:

We are seeking an experienced Customer Account Manager to join our team in Poole, Dorset. This is a 12-month fixed-term contract with the possibility of extension.

This role involves managing customer inquiries, recording details, and coordinating with internal departments. You will also be responsible for proposing process improvements and working in a fast-paced environment.

Key Responsibilities:
  • Handle customer inquiries via multiple channels (fax, web, email)
  • Record details of inquiries, comments, and complaints within our quality management system
  • Communicate and coordinate with internal teams
  • Develop ideas for process and organisational enhancements
Requirements:
  • Excellent verbal and written communication skills
  • A positive and flexible approach when dealing with customers
  • Attention to detail and accuracy
  • Ability to work in a complex and fast-paced environment
  • Proactive attitude
  • Basic IT literacy
  • Previous customer service experience, ideally in a business-to-business setting
  • Familiarity with customer order management cycles and supply chain processes is desirable
What We Offer:

We provide a competitive salary of £11.90 per hour, paid for 37 hours per week. As this is a hybrid role, you can split your time between Gillingham or Poole office locations. For the first six weeks of training, attendance at the office will be required five days a week.

How to Apply:

If you have a strong background in customer service and are looking for a challenging opportunity, please get in touch with us.



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