Food Services Manager

3 weeks ago

Feltham, Greater London, United Kingdom JLL Full time

JLL is seeking a highly skilled Food Services Manager to join our team.

The successful candidate will be responsible for overseeing all aspects of the food services program, including micro markets, conference centers, hospitality, catering, office, coffee and beverage service, as well as vending.

This role requires a strong leader who can deliver exceptional client service while enhancing their individual personal and professional skills.

Key Responsibilities:

  • Oversee Food Service operations at assigned location(s) and activities including Third Party Service contractors.
  • Single point of contact for all food service-related items.
  • Establish and maintain a sound Food Services management program ensuring appropriate staffing in accordance with client operating days.
  • Manage catering and hospitality needs for designated client business and/or events located within select workplace.
  • Ensure that food program meets and/or exceeds local safety and health requirements regarding transport, handling, preparation and service.
  • Partnering with vendors to plan, design, and implement a comprehensive culinary based nutrition and wellness program including awareness events, classes and demonstrations and communications.
  • Monitoring and management of spend and financials related to Food Services programs, developing recommendations and strategy for client to meet and/or improve budget plans.
  • Anticipation and response to Client's needs and concerns, including ensuring no safety or security incidents.
  • Serve as the point of contact for client escalations on inquiries and issues related to the services.
  • Ensure procedures & audits are designed to identify and escalate risks & issues.
  • Proactively identify and escalate risks and issues (audit findings, client complaints, material vendor service issues, info security issues, any impact to the KPI's).
  • Pro-actively develop and manage client relationships ensuring that expected service levels are achieved.
  • Comply with all requirements of the client contract and meet or exceed Key Performance Indicators
  • Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.
  • Ensure the delivery of all operational requirements as per the client scope of works across site.
  • Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency.
  • Drive Client specific initiatives such technology rollouts, benchmarking, best practices etc.
  • Ensure operations are aligned to financial processes and controls are always adhered to achieve good financial management.
  • Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures.
  • Ability to scale a food service operation both globally, regionally and locally.

Requirements:

  • Bachelor's Degree, preferred, or equivalent combination of education and experience.
  • Minimum of five to ten years progressive experience in foodservice/hospitality management experience.
  • Proficiently communication skill in both French & English
  • Ability to work with clients at all levels of an organization.
  • Strong vendor management experience. Must have strong analytical skills.
  • Strong background in a leadership role with exposure to contract management, customer service, people development, food services, ger etc.
  • Exhibits strong communication, presentation and listening skills.
  • Exhibits initiative, responsibility, flexibility, and leadership.
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook.

About JLL:

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

We're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honoured to be recognized with awards for our success by organizations both globally and locally.

We're creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

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