Automotive Sales and Service Representative

5 days ago


Basingstoke, Hampshire, United Kingdom Harwoods Ltd Full time
  • Job Purpose: To manage outbound and inbound calls efficiently and professionally, handling service, MOT, repair, and maintenance bookings, price enquiries, general vehicle enquiries, and telemarketing campaigns.
  • Key Responsibilities:
    • Accurately record and communicate customer work instructions and seek opportunities to sell additional services.
    • Participate in projects as directed by management and enhance the relationship between customers and the business.
    • Maintain and update the company database to ensure high-quality data capture.
  • The Harwoods Way: Harwoods Ltd is a values-led, family-owned automotive retail group that lives its values to deliver industry-leading customer experience and colleague engagement. The company has a high colleague engagement score of 72% and operates across 6 counties in the South East of England.
  • Our Values: We Treasure our people and customers, challenge ourselves to grow and improve, grab responsibility, run in the same direction as a team, inject energy and fun into our work, and are a top 30 automotive dealer group.

Skills and Knowledge: Essential skills include smart appearance, competency in numeracy, literacy, and IT, excellent telephone manner, and resilience. Desirable skills include understanding of basic vehicle design and function.

Competencies: The role requires applicants to demonstrate all 5 key competencies at the Team Member level, including Delivering Memorable Customer Service, High Performing Teams, Commercial and Operational Excellence, Innovation and Improvement, and Brand Aligned.



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