Senior Director of Business Systems

3 weeks ago

London, Greater London, United Kingdom Exclaimer Full time

We are looking for a Senior Director of Business Systems to join our team at Exclaimer, a global award-winning SaaS provider.



This is a broad and wide-reaching role that requires both technical expertise and honed communication skills, especially across stakeholder management at all levels of the business.



Key Responsibilities


  • Define the long-term strategy for the Business Systems, and refine that strategy to form the overall technical architecture that drives incremental technical enhancements.
  • Manage the day-to-day technical needs of the business systems, being the technical authority, maintaining good architectural practices, and keeping systems in line with current industry best practices.
  • Work alongside Operations Leads and key stakeholders to define the technical vision and roadmap for the evolution of the business systems, alongside key system and workflow improvements.
  • Collaborate with the Director of Data to ensure the technical approach across the business system aligns with company data and reporting needs.
  • Maintain overarching ownership of the wider end-to-end customer lifecycle for the business systems and our customer data.
  • Collaborate with key stakeholders to understand the return-on-investment case and priority for improvements to business systems and report on long-term business benefits achieved.
  • Align short-term improvements with long-term transformation to ensure consistent direction of travel is achieved.
  • Manage the technical team responsible for maintaining and enhancing the business systems, reducing reliance on external contractors, and bringing internal technical knowledge in-house.
  • Deprecate legacy systems and ensure replacement systems meet the needs of the business's future growth.
  • Manage stakeholder expectations and be the central point of communication for technical aspects of the business systems.


Requirements


  • An experienced engineering or enterprise applications leader, supporting agile teams with the ability to guide, facilitate, and drive delivery.
  • Experience of working with Salesforce connected business ecosystems, including NetSuite, ZAB, and Zendesk, and supporting departmental-level integrations to remove friction points and automate manual processes.
  • Experience defining long-term vision for business systems and enacting the vision through short-term strategic goals.
  • Ability to communicate complex issues to non-technical stakeholders and find alignment between business needs and technical capabilities.
  • Strong Salesforce background, with a deep understanding of Salesforce core deliverables, across Marketing Cloud, Lightning Web Components, Apex Programming, Lightning Experience, Controllers, Triggers, APIs.
  • Bring strong engineering principles to business systems, such as change control, release notes, technical documentation, and best practices.
  • Hands-on and detail-oriented, with a strong knowledge of Salesforce best practices and connecting technologies, coupled with practical experience.
  • Able to assess technical changes, understand them in context of the wider system, and identify where new technological developments benefit the business.
  • Combination of technical program and project management skills, resource management, and methodologies.
  • Experience in selecting, managing, and negotiating with vendors and external partners to procure and maintain business systems.
  • Prior experience of working in a comparable high-velocity technology business (SaaS, Fintech).


Benefits

We offer a competitive compensation structure, remote/hybrid working, healthcare, life insurance, 6 weeks work-from-anywhere option per year, Employee Assistance program, contributory retirement savings plan, opportunities for training and development, great team and culture, discounts portal, income protection insurance, and online GP services.



Exclaimer is an equal opportunity employer and people seeking employment with us are considered without regard to race, color, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

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