Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom Climate X, Ltd. Full time

We're seeking a Customer Success Manager to lead our efforts in onboarding, retaining, and growing client relationships with large enterprise accounts in the Banking, Asset Management, and Real Estate sectors. As an advocate for the customer, you will work closely with Sales, Product, Technology, Science, and Marketing teams to promote a customer-centric culture within Climate X.

Key responsibilities include:

  1. Owning the post-sales customer experience and acting as the primary point of contact throughout the customer lifecycle
  2. Developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through to renewal
  3. Utilizing CRM to keep track of key account data, triggers, opportunities, and engagements
  4. Leading customer training sessions as part of onboarding and ongoing product adoption
  5. Acting as an advocate for the customer between Support, Technology, Sales, Marketing, Science, and Customers
  6. Promoting customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using Climate X solutions
  7. Educating customers on the use and benefits of Climate X solutions, measuring customers' actual results using Climate X to solve business problems
  8. Providing customers with information and assistance regarding product updates and new features
  9. Onboarding new clients and providing training on how to use Spectra to achieve their climate risk management goals
  10. Working closely with our Product Operations and Support teams to answer questions, troubleshoot issues, and provide guidance on industry best practices and regulatory trends
  11. Monitoring client usage of Spectra and identifying opportunities to upsell or cross-sell additional features or services
  12. Collecting client feedback and working with our product development team to incorporate it into future updates and improvements
  13. Collaborating with our sales team to identify opportunities for account growth and expansion

Requirements:

  1. 2+ years in a customer-facing role with a SaaS B2B company; will also consider candidates with experience working with a relevant consultancy or in finance
  2. Understanding of the finance industry and the application of climate change to their business models
  3. Passion for learning about climate change, latest regulatory developments, and industry trends
  4. Exceptional ability to communicate and foster positive business relationships
  5. Strong analytical skills and the ability to understand complex data and climate models
  6. Experience analyzing and optimizing existing processes in the Customer Success department
  7. Deep understanding of customer concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  8. Experience with Customer Success platforms is a plus
  9. Availability for some travel to trade shows or to meet clients
  10. Willingness and ability to work from our London office a minimum of 3 days a week

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success Role OverviewAs a key member of our team at ABR Talent, we are seeking an experienced Customer Success Manager to join our growing team. In this role, you will be responsible for driving customer success and satisfaction across our global client base.Main ResponsibilitiesDevelop and execute customer success strategies to drive growth and...

  • Strategic Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking an experienced Strategic Customer Success Manager to lead our Customer Success strategy for a high-growth MedTech solution. The ideal candidate will have a proven track record of driving customer adoption, retention, and growth in a Customer Success role, with a strong background in the dental or orthodontic space.Your Key...

  • Customer Success Strategist

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...

  • Customer Success Lead

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success LeadAt ABR Talent, we're supporting start-up and scale-up SaaS businesses with their growth engine roles. As a Customer Success Lead, you'll be part of this exciting journey. **Key Responsibilities:**Lead the Customer Success strategy for a high-growth MedTech solution.Manage a team of 3 to create a 'best-in-class' customer success...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Success OpportunityWe are seeking a seasoned Customer Success professional to drive improvement across the customer journey with a focus on onboarding/implementation and support.As a key member of our team, you will take ownership of a remote team of 6 across Implementation, CS and Support, as well as take ownership of 6 highly valuable key...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to lead our customer success strategy and team. As a key member of our leadership team, you will be responsible for developing and executing a customer success strategy that drives growth, retention, and customer satisfaction.The ideal candidate will have a proven track record of success...

  • Customer Success Advocate

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    Customer Success Strategy LeadYou will lead the customer success strategy for our high-growth MedTech solution, driving clinical value and patient engagement. This exciting role involves overseeing a team of three and creating a 'best-in-class' customer success function.Key responsibilities include:• Developing and implementing customer success strategies...

  • Head of Customer Success

    1 month ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Unlock Your Potential as a Customer Success LeaderABR Talent is seeking a seasoned Customer Success professional to drive growth and excellence in our scale-up SaaS business. As a key member of our team, you will be responsible for leading a remote team of 6 and owning the customer journey for 6 highly valued clients.Key Responsibilities:Develop and...

  • Customer Success Director

    4 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £80,000

    About the Role:We are seeking a highly motivated and experienced Customer Success Director to lead our Customer Success strategy for a rapidly growing MedTech solution. As a key member of our team, you will be responsible for developing and implementing a best-in-class customer success function that drives customer adoption, retention, and growth.About the...

  • Director of Customer Success Transformation

    3 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the RoleAbr Talent is seeking a highly experienced Director of Customer Success Transformation to lead the Customer Success strategy for our client, a high-growth MedTech solution company.Key ResponsibilitiesDevelop and execute a Customer Success strategy that drives business growth and customer satisfaction.Lead a team of 3 and create a best-in-class...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Vista Equity Partners Management, LLC Full time

    Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Vista Equity Partners Management, LLC. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, driving customer adoption and growth, and ensuring that our...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Sphere Digital Recruitment Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Sphere Digital Recruitment. As a Customer Success Manager, you will be responsible for driving the success of our clients' most important customers.Key ResponsibilitiesManage a portfolio of customers, collaborating closely with the Head of Customer...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Whereby Full time

    Position OverviewWe are seeking an experienced Customer Success Manager to join our team at Whereby. This role is responsible for ensuring the success of our customers by developing and executing strategic action plans tailored to their specific needs. The ideal candidate will have a proven track record in customer success, account management, and...

  • Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom THG Full time

    {"Job Title": "Customer Success Manager", "About THG Ingenuity": "THG Ingenuity is a fully integrated digital commerce ecosystem designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.", "Our Client Portfolio": "Our client portfolio includes globally recognized...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Klaviyo Inc. Full time

    Customer Success at KlaviyoKlaviyo is seeking a Customer Success Manager to join our EMEA team. As a Customer Success Manager, you will be responsible for ensuring the success of our customers in the EMEA region.Key Responsibilities:Develop and implement customer success plans to drive revenue growth and customer adoption.Build and maintain strong...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Sitetracker Full time

    The OpportunityWe are seeking a seasoned Customer Success Manager to join our EMEA team. As a Customer Success Manager, you will work closely with customers to ensure successful adoption and utilization of the Sitetracker platform.The ideal candidate will have a strong background in SaaS companies, excellent communication skills in German, and experience in...

  • Customer Success Manager

    3 weeks ago

    London, Greater London, United Kingdom Propel Full time

    Customer Success OpportunityWe are seeking a driven individual to join our team at Propel as a Customer Success Manager.ResponsibilitiesManage a diverse portfolio of customers across various industries, sizes, and locations.Develop and execute customer success plans to achieve key performance indicators.Deliver exceptional customer experiences through...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom GlobalData Plc Full time

    At GlobalData Plc, we're on a mission to help our clients decode the future and make better decisions. As a Customer Success Manager, you'll play a critical role in driving customer success outcomes by working with our team to increase renewal rates, expand account revenue through cross-sell and up-sell, and influence future lifetime value through product...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time

    Customer Success ManagerWe're seeking a seasoned Customer Success Manager to join our team at CarbonChain. As a trusted partner to our strategic accounts, you'll drive value and successful business outcomes. Your expertise in decarbonization and customer success will help our clients achieve their climate goals.Key Responsibilities:Develop and execute...

  • Customer Success Manager

    4 weeks ago

    London, Greater London, United Kingdom Everlaw Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Everlaw. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our product. You will work closely with our technical and business teams to deliver...