IT Service Desk Engineer

6 days ago


Crawley, West Sussex, United Kingdom Manor Royal Business District Full time
We are currently recruiting for an IT Service Desk Engineer to join our team in the Manor Royal Business District. As a key member of our IT service desk team, you will be responsible for providing technical assistance to our clients, working closely with other teams to deliver exceptional support and ensuring seamless operation of our managed services.
The ideal candidate will have strong experience working in a similar role, with a proven track record of delivering excellent customer service and resolving complex technical issues. They will be knowledgeable about managed IT hardware and software solutions, as well as Microsoft Office 365 and MS hosted platforms. A degree level qualification is desirable, but not essential.
You will be familiar with industry-standard IT service management processes and procedures, and have a strong understanding of the importance of maintaining accurate records and adhering to company policies and procedures. You will also be comfortable working in a fast-paced environment and prioritising tasks effectively to meet deadlines.
In addition to your technical expertise, you will possess excellent communication and interpersonal skills, being able to build strong relationships with colleagues and clients alike. You will be self-motivated, proactive and able to work independently, as well as part of a team.
Salary: £28,000 per annum, plus benefits including company pension, health and wellbeing programme, on-site parking, and 25 days holiday plus bank holidays.
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