Medical Support Assistant

4 weeks ago

Dorchester, Dorset, United Kingdom Dorset County Hospital NHS Foundation Trust Full time
Job Overview

We are seeking a highly organized and detail-oriented Medical Support Secretary to join our Gastroenterology team at Dorset County Hospital NHS Foundation Trust. As a key member of our team, you will provide comprehensive secretarial and administrative support to facilitate the smooth, efficient, and effective running of all elements of the service.

Main Responsibilities
  • Act as a point of contact for patients, carers, and other health professionals, dealing with queries, providing information, and escalating to the clinical team where appropriate.
  • Work with the clinical and managerial teams to maintain and support departmental/divisional practice and procedures to ensure operational targets and quality standards are achieved.
  • Communicate effectively with patients, their family/carers, other health professionals, or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns.
  • Use audio dictation to type clinic letters and other correspondence in a timely manner, ensuring high standards of accuracy and presentation.
  • Make adjustments/cancellations to clinics on request to facilitate operational efficiency.
  • Deal with incoming mail, cash up clinics, make appointments, update the Patient Tracking List (PTL), accept telephone calls for the clinical team, chase Electronic Discharge Summaries (EDS) and results, add patients to waiting lists, and forward referrals to other clinical teams/services.
Working for Our Organisation

Dorset County Hospital NHS Foundation Trust is a small and friendly district general hospital based in the county town of Dorset. Our Gastroenterology department forms a crucial part of the clinical activity of the trust, providing service to the population of central and West Dorset.

Person Specification
  • Essential criteria: Educated to GCSE level or equivalent, including English at Grade C/4; RSA stage III in word processing or equivalent.
  • Desirable criteria: Evidence of training in NHS administrative systems; experience of working with computer systems, including Microsoft Office packages; experience of working within the NHS; experience of working with NHS data systems.

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