Customer Insights Leader
3 weeks ago
**About MAC Recruit Group Ltd**
We're a leading recruitment agency specialising in placing talented professionals within the customer data and analytics sector.
We're currently working with one of our key financial services clients in Glasgow, who is looking to recruit a Customer Data & Insight Lead, to join their scaling customer function, at a time when there is a lot of growth happening across the organisation.
This is an exciting opportunity for an experienced data and insight specialist to help shape a data-driven culture, while leading a dynamic team of analysts.
Your Key Responsibilities:
- Lead with Impact: Build and mentor a high-performing team of analysts to deliver actionable insights that drive strategic decision-making.
- Champion Data-Driven Strategies: Collaborate with senior management, providing trusted advice to align analytics initiatives with customer-focused objectives.
- Innovate for Growth: Develop cutting-edge data products and insights that uncover commercial opportunities and deliver measurable business impact.
- Inspire and Educate: Advocate for the value of analytics across the Customer division, empowering the organisation with evidence-led research and insights.
About You:
- A proven track record in team leadership, fostering collaboration, and driving continuous improvement.
- Expertise in analytical tools, scripting languages, and statistical modelling techniques.
- A strategic mindset, with the ability to align data initiatives with business goals and anticipate trends.
- Exceptional communication skills to translate complex insights into clear, persuasive narratives for diverse audiences.
- A passion for understanding customer behaviour and challenging assumptions through evidence-led analysis.
What We Offer:
- An estimated salary of £55,000 per annum.
- A strong benefits package.
- Excellent flexible hybrid working arrangements (circa one day in the office per month).
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