VIP Account Manager

1 month ago

London, Greater London, United Kingdom GIMO Full time
The Role:

As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base. Your primary focus will be on account growth, retention, customer satisfaction, and ensuring lifetime value by considering account needs, support, loyalty, and risk.

Duties and Responsibilities:
  • Deliver exceptional customer service by responding to and initiating contact with players via phone, email, and WhatsApp, with occasional in-person client entertainment days.
  • Work occasional non-office hours (evenings and weekends) to accommodate VIP clients' needs.
  • Liaise with internal departments to report any issues or priorities in terms of handling technical, financial, or feedback points to ensure VIPs receive first-class customer service.
  • Create VIP-tailored promotional offers and analyze, optimize, and report on campaign performances.
  • Attend weekly/monthly team meetings to exchange insights on VIP market trends and player experiences, contributing to the success of the brand.
Person Specifications:
  • Have similar experience working as a VIP Customer Executive within iGaming/Online casino Industry.
  • Must have excellent Italian communication skills, both verbal and written.
  • Have excellent English communication skills.
  • Have the capacity to build strong relationships with customers.
  • Have experience working in the gaming or gambling industry.
  • Have sales and account management experience (desirable).
  • Have an ability to understand customer needs and respond to them.
  • Have strong organizational and prioritization skills.
  • Be good with numbers and identifying trends/patterns.
  • Work with multiple systems and be a fast learner.
  • Enjoy challenges and find solutions to customer queries and problems.
GIMO Benefits:

Our generous benefits package includes but is not limited to:

  • Hybrid working (3 days in office/2 days remote)
  • Work from abroad up to 4 weeks/year
  • Pizza and drinks every Friday
  • Pension Scheme
  • Private Health Insurance
  • Perkbox
  • Employee Wellbeing
  • Learning and Development Programmes
  • Staff social engagement activities

More benefits are available and will be discussed once successful.

GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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