VIP Account Manager

1 month ago

London, Greater London, United Kingdom GIMO Full time

The Role:

We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.

Duties and Responsibilities:

  • Deliver exceptional customer service by responding to and initiating contact with players via phone, email, and WhatsApp, with occasional in-person client entertainment days.
  • Work occasional non-office hours (evenings and weekends) to accommodate VIP clients' needs.
  • Liaise with internal departments to report issues or priorities, ensuring VIPs receive top-notch customer service.
  • Develop and analyze VIP tailored promotional offers, optimizing and reporting on campaign performances.
  • Participate in weekly/monthly team meetings to share insights on VIP market trends and contribute to the success of the brand.

Person Specifications:

  • Proven experience working as a VIP Customer Executive in the iGaming/Online casino industry.
  • Excellent Italian communication skills, both verbal and written.
  • Strong English communication skills.
  • Ability to build strong relationships with customers.
  • Experience working in the gaming or gambling industry.
  • Sales and account management experience (desirable).
  • Capacity to understand customer needs and respond effectively.
  • Strong organizational and prioritization skills.
  • Ability to work with multiple systems and be a fast learner.
  • Enjoy challenges and find solutions to customer queries and problems.

GIMO Benefits:

Our generous benefits package includes:

  • Hybrid working (3 days in office/2 days remote).
  • Work from abroad up to 4 weeks/year.
  • Pizza and drinks every Friday.
  • Pension Scheme.
  • Private Health Insurance.
  • Perkbox.
  • Employee Wellbeing.
  • Learning and Development Programmes.
  • Staff social engagement activities.

We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

  • VIP Account Manager

    4 weeks ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    3 weeks ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    3 weeks ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    1 month ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    1 month ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    1 month ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    1 month ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    1 month ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    4 weeks ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    1 month ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:We are seeking a highly skilled and experienced VIP Account Manager to join our team at GIMO. As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value.Duties and Responsibilities:Deliver...

  • VIP Account Manager

    3 weeks ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base. Your primary focus will be on account growth, retention, and customer satisfaction, ensuring lifetime value by considering account needs, support, loyalty, and risk.Duties and Responsibilities:Deliver exceptional customer service...

  • VIP Account Manager

    3 weeks ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base. Your primary focus will be on account growth, retention, and customer satisfaction, ensuring lifetime value by considering account needs, support, loyalty, and risk.Duties and Responsibilities:Deliver exceptional customer service...

  • VIP Account Manager

    1 month ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base. Your primary focus will be on account growth, retention, customer satisfaction, and ensuring lifetime value by considering account needs, support, loyalty, and risk.Duties and Responsibilities:Deliver exceptional customer service...

  • VIP Account Manager

    1 month ago

    London, Greater London, United Kingdom GIMO Full time

    The Role:As a key member of our VIP management department, you will be responsible for managing our growing Italian customer base. Your primary focus will be on account growth, retention, customer satisfaction, and ensuring lifetime value by considering account needs, support, loyalty, and risk.Duties and Responsibilities:Deliver exceptional customer service...

  • VIP Manager

    3 weeks ago

    London, Greater London, United Kingdom LIPTON MEDIA Full time

    Job Title: VIP ManagerWe are seeking a highly skilled and experienced VIP Manager to join our team at LIPTON MEDIA. As a VIP Manager, you will be responsible for building and maintaining strong relationships with our high-profile clients, ensuring their needs are met and exceeded.Key Responsibilities:Develop and implement a tailored audience development...

  • VIP Manager

    3 weeks ago

    London, Greater London, United Kingdom LIPTON MEDIA Full time

    Job Title: VIP ManagerWe are seeking a highly skilled and experienced VIP Manager to join our team at LIPTON MEDIA. As a VIP Manager, you will be responsible for building and maintaining strong relationships with our high-profile clients, ensuring their needs are met and exceeded.Key Responsibilities:Develop and implement a tailored audience development...

  • VIP Account Manager

    2 months ago

    London, Greater London, United Kingdom GIMO Full time

    About the RoleThe VIP Account Manager will be responsible for managing the growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value by considering account needs, support, loyalty, and risk.Key ResponsibilitiesDeliver exceptional service to VIP clients, responding to and initiating contact via...

  • VIP Account Manager

    2 months ago

    London, Greater London, United Kingdom GIMO Full time

    About the RoleThe VIP Account Manager will be responsible for managing the growing Italian customer base, focusing on account growth, retention, customer satisfaction, and ensuring lifetime value by considering account needs, support, loyalty, and risk.Key ResponsibilitiesDeliver exceptional service to VIP clients, responding to and initiating contact via...

  • VIP Account Manager

    2 months ago

    London, Greater London, United Kingdom GIMO Full time

    About the Role:As a VIP Account Manager at GIMO, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, and customer satisfaction. You will work closely with internal departments to ensure VIPs receive exceptional customer service.Key Responsibilities:Deliver top-notch service to VIP clients, responding...

  • VIP Account Manager

    2 months ago

    London, Greater London, United Kingdom GIMO Full time

    About the Role:As a VIP Account Manager at GIMO, you will be responsible for managing our growing Italian customer base, focusing on account growth, retention, and customer satisfaction. You will work closely with internal departments to ensure VIPs receive exceptional customer service.Key Responsibilities:Deliver top-notch service to VIP clients, responding...