Italian-Speaking Travel Support Specialist
4 weeks ago
Job Title: Italian-Speaking Travel Support Specialist
Job Summary: We are seeking a highly skilled and fluent Italian-speaking travel support specialist to join our team at Wibit Consulting & Services (WibitCS). As a travel support specialist, you will be responsible for providing exceptional customer service to corporate travelers, assisting with travel-related issues, and staying up-to-date with the latest travel industry trends.
Key Responsibilities:
- Travel Support: Provide personalized support to corporate travelers, helping them with platform queries, travel emergencies, and other travel-related issues.
- Problem-Solving: Solve travel and tech-related issues, offering quick and efficient solutions to meet clients' needs.
- Industry Knowledge: Stay informed about the latest travel industry trends and company platform developments to deliver top-tier service.
- Feedback: Work closely with the product and engineering teams, providing feedback to improve the travel management platform.
- Performance: Continuously meet and exceed performance targets to support the company's success.
Requirements:
- Language Proficiency: Native/fluent in Italian (verbal and written) and fluent in English (C1 level or higher).
- Experience: Previous experience in customer service roles, ideally within travel or hotel segments.
- Tech-Savvy: Confident in using tools like Gmail, Zendesk, Slack, and Salesforce, along with in-house customer service platforms.
- Flexibility: Willing to work non-traditional shifts, including early mornings, late evenings, and weekends.
- Eligibility: Must already have resettlement or legal status to live and work in the UK.
Benefits:
- Competitive Package: Excellent remuneration based on experience, skills, and performance.
- Dynamic Team: Be part of a creative, multilingual, and friendly team with a positive working environment.
- Career Development: Access to guidance and tools to help you grow professionally and reach your full potential.
- Comprehensive Health Benefits: Generous medical, dental, and vision plans with premiums covered.
- Paid Leave: Parental and bereavement leave to support your work-life balance.
- Commuter Benefits: Subsidized travel costs.
- Mental Health Support: Access to mental health resources and support.
- Connectivity Stipends: Stay connected with stipends to support your remote work setup.
About WibitCS: Wibit Consulting & Services (WibitCS) is a leading travel management and corporate expense company that values creativity, collaboration, and excellence. We are committed to providing world-class, personalized support to corporate travelers while working remotely.
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