Customer Service Representative
3 weeks ago
Company Overview:
We are a property management organisation based in Uxbridge, dedicated to providing exceptional services to our clients. Our team is passionate about delivering results-driven solutions that exceed expectations.
Job Summary:
We are seeking an experienced Customer Service Representative to join our client management team. As a key member of the team, you will be responsible for providing excellent customer service, managing reactive jobs, and maintaining a high level of attention to detail.
Responsibilities:
- Taking incoming calls from clients and suppliers within agreed SLA times
- Logging new works orders with key suppliers
- Investigating and responding to emails in a timely manner
- Managing reactive jobs and scheduling sub-contractors
- Chasing open jobs and quotes to ensure timely completion
- Managing a portfolio of clients and providing regular updates
Requirements:
- A background in construction or property management is desirable but not essential as training can be provided
- Effective problem-solving and interpersonal skills
- Strong attention to detail and organisational skills
- Excellent telephone manner and written communication skills
- Able to remain calm under pressure and meet deadlines
- Experience with web-based management systems is an advantage
Salary and Benefits:
The successful candidate will receive a salary of £25k rising to £27k per annum, plus benefits including a £100 voucher for referring a friend who is successfully placed.
Additional Information:
Please note that we take data protection seriously and adhere to all relevant regulations. For more information, please visit our website where you can find our Data Privacy Notice.
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