Cloud Support Specialist

2 weeks ago


Slough, Slough, United Kingdom AWS EMEA SARL (UK Branch) Full time
Cloud Support Engineer Job Description

AWS EMEA SARL (UK Branch) is seeking a highly skilled Cloud Support Engineer to join our team.

As a Cloud Support Engineer, you will be responsible for providing top-notch technical support to our customers, helping them to troubleshoot and resolve issues with our cloud-based services.

The ideal candidate will have a strong background in network and operating system support, as well as experience in technical support. They will be able to communicate complex technical information to customers in a clear and concise manner.

In this role, you will have the opportunity to work with a variety of cloud-based technologies, including AWS services such as EC2, S3, and RDS. You will also have the chance to develop and maintain knowledge of new and existing technologies, as well as participate in training and development programs to stay up-to-date with the latest industry trends.

If you are a motivated and detail-oriented individual with a passion for cloud computing and customer support, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and web/live chat.
  • Troubleshoot and resolve complex technical issues with cloud-based services.
  • Develop and maintain knowledge of new and existing technologies.
  • Participate in training and development programs to stay up-to-date with the latest industry trends.
  • Coach/mentor new hires and develop/present training.
  • Participate in process improvement and strategic initiatives.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A dynamic and supportive work environment.
  • Access to cutting-edge cloud-based technologies.
  • Training and development programs to stay up-to-date with the latest industry trends.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about cloud computing and customer support, we encourage you to apply for this exciting opportunity.



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