IT Support Specialist
3 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team at Class Technology Solutions Ltd.
The successful candidate will be responsible for providing specialist IT support to our clients, ensuring the smooth operation of our learning facilities.
Key Responsibilities:
- Provide technical support to clients and staff
- Assist the Network Manager in the successful operation of the site
- Assist with the training and up-skilling of CTS staff on site
- Mentor colleagues
- Set-up and check hardware and software for normal operation
- Build and configure networked PCs
- Perform maintenance on user accounts, site servers, and cloud platforms
- Ensure that Helpdesk tickets are updated and resolved in a timely fashion
- Follow standard practices to run network monitoring reports or utilities
- Update asset lists of equivalent records for hardware and software on site
- Follow processes and tasks described in sites disaster recovery and maintenance plans
- Carry out checks on the systems as guided
Requirements:
- GCSE Grade 5 or above in Maths and English
- A Level, BTEC, NVQ, or T-Level in a relevant subject
- Industry qualification within the IT sector - Microsoft, Cisco, Aruba, Apple is preferred
- 2-3 years experience in an IT Helpdesk or IT Support environment
- Solid understanding of wired and wireless networks and devices
- Ability to work independently and as part of a team under pressure
- Experience in the education sector is desirable, but not essential
- Technical troubleshooting and problem management skills
- Driving license as site is hard to access using public transport
We offer a competitive salary, exceptional career development opportunities, and a dynamic work environment.
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