Operational Support Specialist

6 days ago


Gravesend, United Kingdom Brook Street Full time
About the Role

We are seeking an experienced Operational Support Specialist to join our team. As a key member of our support team, you will be responsible for providing effective first-level support for all business-related issues and second-line support to customers logging "How do I..." calls relating to certain standard applications.

Key Responsibilities:

  • Provide efficient and effective general administrative support service to internal and external customers.
  • Own and manage incidents and issues through to completion, ensuring strong and accurate customer-focused skills are utilised at all times.
  • Accurately log, assign, and update call records with all relevant information and track through to closure.
  • Adhere to processes relevant to each issue to meet the business need and minimise business impact.
  • Notify, through escalation, all protracted issues or process failures to the line manager.

Requirements:

  • Ability to understand customer requirements and determine support requirements.
  • Excellent customer service skills.
  • Attention to detail, methodical, and organised approach.
  • Able to work well within a highly disciplined team under pressure.
  • The ability to prioritise competing issues.

Benefits:

  • Possible extension after 4 months assignment.
  • £16.00 per hour paid weekly.
  • Varying shift patterns.

Brook Street is proud to support the Armed Forces Covenant:

We guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.



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