Vehicle Damage Assessor

3 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Direct Line Group Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team in Aylesbury. As a key member of our Auto Services business, you will play a crucial role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards and meet volume targets.
  • Identify fast track repairs and ensure accurate parts orders and purchase procedures.
  • Review repair methodologies to ensure cost-effectiveness and collaborate with policyholders and engineering functions.
  • Provide service level agreements and ensure customers are contacted regarding repairs and non-related damage.
  • Ensure compliance with Health and Safety regulations and company procedures.
Requirements
  • Previous experience in a similar role with knowledge of vehicle repair methods, Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to work independently and as part of a team, with excellent communication and problem-solving skills.
  • Commitment to delivering high-quality repairs and ensuring customer satisfaction.
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. Our team is passionate about delivering exceptional service, and we are committed to creating a positive and inclusive work environment.

Join Our Team

Direct Line Group is an equal opportunities employer, and we welcome applications from diverse candidates. We are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.



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