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Customer Experience Executive
2 months ago
We are seeking a highly skilled and motivated Customer Experience Executive to join our dynamic team at Liforme (B Corp Certified). As a key member of our customer service team, you will be responsible for providing exceptional service to our global customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Building and maintaining strong relationships with customers through effective communication and issue resolution.
- Liaising with international warehouses and couriers to ensure seamless customer experience.
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Assisting with managing customer relationships across different social media platforms.
- Conducting ongoing community engagement to gather sales leads and support business needs.
- Supporting and supervising junior team members with their daily tasks.
- Overseeing and taking ownership of daily team admin tasks.
Requirements:
- Outstanding customer service skills and a genuine desire to go above and beyond.
- Ability to think strategically and see the wider context and deeper significance of daily tasks.
- Excellent writing and communication skills with a friendly disposition.
- Excellent academic record.
- Highly personable and able to fit in with a hardworking and dynamic team.
- A common sense approach, a willingness to learn, and a hard-working nature to get the task done.
- 1-3 years of relevant previous experience in Customer Service.
What We Offer:
- Competitive salary.
- Hybrid and flexible working structure – remote and office based.
- Office space in Camden Town, Central London.
- Private Health Insurance.
- Good holiday allowance.
- Pension contribution.
- Monthly fitness/wellness/gym allowance.
- An exciting calendar of team social gatherings and events.
- Probably the best people you've ever met.
We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply today.
