Meetings and Events Team Leader Role

3 weeks ago


Sutton Coldfield, Birmingham, United Kingdom The Belfry Hotel & Resort Full time
About the Role

As a Meetings and Events Team Leader, you will be responsible for ensuring the smooth operation of events and conferences at The Belfry Hotel & Resort. This will involve working closely with clients to understand their needs and preferences, and using your expertise to deliver exceptional events that exceed their expectations.

Key Responsibilities
  • Meet and greet clients, ensuring a warm welcome to the hotel
  • Deal with complaints/problems politely and make every effort to resolve these with minimal inconvenience to the client
  • Develop and maintain effective lines of communication with the events team, including shift hand-over procedures
  • Train and coach staff to maximise performance and consistently deliver 100% guest satisfaction
  • Supervise and motivate staff to encourage and obtain maximum commitment and efficient service
  • Carry out other duties as necessary
Requirements

The ideal candidate will have proven experience in a meeting and events role and good communication skills. They will also be friendly and approachable, have good timekeeping, and be able to use initiative.

About You

The Belfry Hotel & Resort is committed to providing a positive and supportive work environment, with opportunities for growth and development. We offer a range of benefits, including learning and development opportunities, wellness programmes, and a recognition and reward scheme.

Why Work at The Belfry?

We are a team of passionate and dedicated individuals who are committed to delivering exceptional service to our guests. We believe in taking care of our team just as much as we do our guests, and we offer a range of benefits and perks to support your career and well-being.



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