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Senior Professional Services Manager

1 month ago

London, Greater London, United Kingdom ENGINEERINGUK Full time

Job Title: Senior Professional Services Manager

Job Summary:

We are seeking a Senior Professional Services Manager to join our team at ENGINEERINGUK. As a Senior Professional Services Manager, you will be responsible for leading large-scale projects to analyze, define, and implement innovative solutions for our B2B customers.

Key Responsibilities:

  1. Assess current purchasing processes for customers, evaluating opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
  2. Drive and accelerate spend adoption through advising Customers on best practices for using Amazon Business solutions
  3. Define requirements and scope project for utilizing AB solutions
  4. Oversee programme execution including resource requests, project scheduling, and timely delivery
  5. Provide timely, clear and concise and complete communications to Customer and Amazon Business Leadership where required
  6. Assess project risks, anticipate challenges and manage timely escalations when necessary
  7. Focus on automating service needs for Customers and on more complex engagements, work with Product Management and Technical teams to develop solutions that will increase customer adoption
  8. Ensure each launch prepares the Customer to achieve their targets and adopt Amazon Business as planned, including feature adoption and spend
  9. Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams

Requirements:

  • Experience positioning and selling innovative solutions to new and existing customers and market segments
  • Experience with Microsoft Office products and applications
  • Experience with sales CRM tools such as Salesforce or similar software
  • Bachelor's degree or equivalent
  • French or German C1+ level

Preferred Qualifications:

  • Knowledge of procurement and source to pay processes and solutions or equivalent experience
  • Experience identifying trends and needs to improve an already closed large-scale technology deal
  • Experience in B2B or enterprise sales with a focus on hunting new business

About Us:

Amazon is an equal opportunities employer. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.