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Technical Support Specialist

2 months ago

Leamington Spa, Warwickshire, United Kingdom Senitor Associates Limited Full time

Job Summary:

We are seeking a highly skilled and organized Technical Support Specialist to join our technical team at Senitor Associates Limited. As a Technical Support Specialist, you will be responsible for providing first-line support to our user base, monitoring helpdesk tickets, and resolving any issues that may arise.

Key Responsibilities:

  • Provide technical support to our user base, including troubleshooting and resolving hardware and software issues.
  • Monitor helpdesk tickets and respond to customer inquiries in a timely and professional manner.
  • Offer hands-on support to members of staff for basic IT support, including hardware installations and troubleshooting.
  • Manage IT hardware and update records on newly installed devices.
  • Develop and maintain knowledge of Windows OS, Windows Server, Active Directory, and other relevant technologies.

Requirements:

  • Windows OS
  • Windows Server
  • Hardware installations and troubleshooting
  • Active Directory
  • Telephony system experience
  • Office 365

What We Offer:

We offer a competitive salary, excellent internal training, and a clear progression path for career advancement. If you are a motivated and organized individual with a passion for IT support, we encourage you to apply for this exciting opportunity.