Credit Controller
4 weeks ago
This role at Toyota Financial Services Corporation involves working with a large portfolio of customers to ensure timely payments. The successful candidate will be responsible for managing debtor balances, minimizing risk, and recovering debt through various means.
Key Responsibilities:
- Manage debtor balances and take action to ensure timely payments.
- Minimize risk to the company by taking appropriate action on overdue debtor balances.
- Recover debt through telephone, email, and letter.
- Produce and issue reminder letters, default, and termination notices.
- Produce bespoke reporting tailored to customer needs.
- Complete and send reports as per deadlines.
- Prepare accounts for Liquidators.
- Resolve customer queries promptly and send copy invoices when required.
- Implement, monitor, and document payment plans.
- Liaise with internal and external stakeholders as required.
- Build and maintain strong relationships with customers and their Accounts Payable teams.
- Attend monthly debtor review meetings.
- Meet all monthly targets.
- Perform tasks according to procedure manuals and report any deviance to the manager.
- Log, report, and escalate any issues to the Line Manager, providing root cause analysis and a solution.
- Promptly flag and escalate customers with non-improving arrears.
- Review processes to improve efficiency and reduce costs.
- Support the wider Credit Control function as required.
Requirements:
- Previous Credit Control experience.
- Knowledgeable and enthusiastic user of processes and systems.
- Good team player.
- Good interpersonal skills.
- Confident communicator to all levels of management.
- High level of accuracy and quality.
- Self-motivated with enthusiasm to succeed.
- Problem-solving skills.
Benefits:
- Competitive starting salary.
- Bonus earning potential.
- 25 days holiday + 8 days bank holiday.
- Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%.
- Company Car Scheme following passing of probation.
- Private Medical Cover.
- Life assurance scheme.
- Discounts on different retailers.
- Wellbeing hour each month.
- Discounts on Toyota & Lexus cars.
- Volunteer Days.
- Wellbeing events.
- Employee assistance programmes.
- Free fruit in the office.
- Free onsite car parking.
- Working Hours: 37.5 per week, Monday - Friday.
- Hybrid working policy: 2 days from home each week.
Toyota Financial Services Corporation is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
OUR RECRUITMENT PROCESS:
At Toyota Financial Services Corporation, we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.
For this role, we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.
Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.
Some examples of how we might be able to help are listed below:
- Providing a copy of interview questions before the interview.
- Organising a time and location that best suits you.
- Allowing additional time for the assessment and interview.
We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.
On-the-job training will be provided; we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.
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