Retail Customer Service Specialist

4 days ago


Brentwood, Essex, United Kingdom Entain Group Full time
Entain Group Job Opportunity

We are seeking a skilled Retail Customer Service Manager to join our team at Entain Group. This is a full-time role that requires excellent communication skills, problem-solving abilities, and a passion for delivering top-notch customer service.

Job Summary

The successful candidate will be responsible for providing exceptional customer experiences, handling customer complaints with empathy and professionalism, and maintaining high shop standards. They will also assist in demonstrating products and betting terminals to customers, as well as opening and closing the shop as needed.

This role offers a competitive salary of £11.80 per hour, plus optional overtime subject to availability. We also provide a Pension Scheme and annual ShareSave, as well as discounts with hundreds of retailers through Entain Deals.

Working Patterns

Our shops operate from Monday to Sunday 8am - 10pm, depending on the location. The typical weekly rota will include a blend of long opening shifts, long closing shifts, and shorter evening shifts, with varying weeks. As a key holder, you will be responsible for opening and closing the shop.

About Us

At Entain Group, we believe in providing our employees with a healthy work-life balance and commit to giving them their rota at least four weeks in advance. We offer a supportive environment where you can grow and develop your skills.

As a member of our team, you will receive great benefits like healthcare and wellbeing support, as well as opportunities for career advancement.



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