Client Services Manager

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full time
About the Role

We are seeking an experienced and passionate Client Services Manager to join our team in Newcastle and Gateshead Learning Disabilities service. As a key member of our management team, you will play a vital role in delivering high-quality care and support services to our customers.

Key Responsibilities
  • Lead a team of support workers and coordinators to deliver person-centred, efficient, and quality care and support services to our customers.
  • Coach and manage individual and team performance to ensure excellent outcomes for our customers.
  • Oversee health and safety checks and risk assessments to ensure a safe environment for our customers and staff.
  • Promote the service and brand in the community to increase visibility and accessibility.
  • Ensure the quality of the service is evidenced by KPIs and customer satisfaction surveys.
What We Offer
  • A competitive salary and benefits package, including 34 days leave and a health cash plan.
  • Opportunities for career growth and development within our organisation.
  • A supportive and fun team environment with a passion for delivering high-quality care and support services.
  • Enhanced DBS check and mileage reimbursement.
About Us

Home Group is a leading provider of care and support services, with a reputation for delivering high-quality services that make a real difference to people's lives. We are committed to creating a workplace culture that values diversity, inclusion, and employee wellbeing.



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