Porsche Contact Centre Team Lead

4 weeks ago


Reading, Reading, United Kingdom RAC Motoring Services Full time
About The Role

RAC Motoring Services is seeking a skilled Team Manager to lead a team of Personal Case Managers at the Porsche Customer Interaction Centre in Reading. As a Team Manager, you will be responsible for supporting, coaching, and developing your team to provide exceptional customer service, aligning with the Porsche Brand philosophy and agreed service level targets.

  • Support and coach a team of Personal Case Managers to achieve excellent customer service and meet service level targets.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the leadership team to drive business growth and improve operational efficiency.


APCT1_UKTJ



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