Strategic Customer Experience Leader

4 days ago


Cambridge, Cambridgeshire, United Kingdom IT Governance Full time

Establish a national customer strategy for our diverse $5.8 billion Office business.

About Us

We're one of Australia's largest property groups, managing $32 billion worth of assets across the country.

We shape leading experiences across office, retail and logistics.

Sustainable returns from investments come from focusing on what matters most to customers – a great experience and doing good.

We drive positive impact for people, place and planet every day.

The role

Main Responsibilities:
  • Develop and implement a clear, data-driven customer strategy and aligned brand value proposition.
  • Partner with a leading university to provide research and thought leadership on flexible workspaces and the future of work.
  • Manage the brand architecture across the Office portfolio, ensuring alignment with the brand value proposition and customer strategy.
  • Work with our technology team to deliver innovative solutions that meet the needs of flexible workspaces and hybrid working.
  • Lead and develop a team of customer and marketing professionals to deliver exceptional outcomes.
Requirements:

This is an outstanding opportunity for a highly motivated executive with a proven track record in customer-focused roles such as marketing, sales, brand, product development, innovation and technology.

Experience in property, flexible workspace or another B2B sector would be advantageous.

You will relish analysing customer behaviour and demonstrate the ability to apply that knowledge to develop customer strategy, new products and services, and improve processes.

Benefits:
  • Flexible working arrangements and generous leave options.
  • Market-leading parental leave benefits.
  • Diverse career opportunities and comprehensive wellbeing programs.
  • Recognition through nomination awards and employee referral program.
About Our Values:

We value diversity and inclusivity.

We're committed to equality, flexibility and opportunity.



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