Customer Service and Order Processing Expert
3 weeks ago
Join our esteemed organisation, recognised for delivering outstanding customer support in the industry sector. As a Customer Service and Order Processing Expert, your key responsibilities will include:
- Ensuring customers' requirements are met through efficient electronic order processing.
- Supporting the achievement of key performance indicators (KPIs), such as fill rate and on-time delivery.
- Providing prompt responses to customer inquiries and internal team requests concerning stock availability, delivery schedules, pricing, and coordination with the Key Account Management team.
- Validating accurate order pricing under standard conditions, promotional offers, and approved prices.
- Timely logging of invoices, transit fines, customer complaints, stock adjustments, and claims; investigating or escalating to the appropriate team for authorisation.
- Preparing credit note documentation or communicating disputed claims back to customers.
- Escalating potential delays or risks in order processing or associated with fines, complaints, etc.
- Collaborating with the Credit Controller to manage accounts receivable, verifying invoices are paid according to agreed terms, and resolving payment delays with relevant contacts.
We require an experienced professional with expertise in B2B key client customer support. The ideal candidate will demonstrate excellent attention to detail, ability to quickly adapt to new complex software systems, and a proven track record in a similar role.
This position offers a competitive salary of £29K to £32K per annum, full-time employment, flexible working arrangements, Monday to Friday, and a comprehensive benefits package.
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