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Customer Experience Specialist
2 months ago
About the Role:
We are seeking a skilled Customer Experience Specialist to join our team at Bromford. As a key member of our contact team, you will play a vital role in providing exceptional customer service and building strong relationships with our customers.
Key Responsibilities:
- Manage a high volume of customer contacts, including phone calls and digital interactions
- Provide solutions to customer problems and concerns, while delivering a positive customer experience
- Work collaboratively with other departments to resolve complex issues
- Develop and maintain a deep understanding of our customers' needs and preferences
- Contribute to the development of our customer service strategy and processes
Requirements:
- Previous experience in a customer-facing role, preferably in a contact centre environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
About Us:
Bromford is a leading housing association, providing safe, secure, and affordable homes to over 100,000 people. We are committed to building strong relationships with our customers and delivering exceptional customer service.
Our Values:
- We care about our customers and strive to deliver exceptional service
- We are committed to building strong relationships with our customers and colleagues
- We are passionate about making a positive impact in our communities
