Service Advisor

1 week ago

Wolverhampton, Wolverhampton, United Kingdom Stoneacre Motor Group Full time

About the Role

We are seeking a skilled Service Advisor to join our team at Stoneacre Motor Group. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care.

Key Responsibilities

  • Manage all customer communications and interactions on behalf of the dealership
  • Identify service needs and requirements of the customer
  • Establish understanding and an agreement with the customer of work required and agree time frames
  • Liaise with the workshop to determine vehicle completion times and relay any information
  • Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
  • Regularly update the customer with progress on their vehicle
  • Process payments and issue invoices for customers
  • Supporting with handling complaints in line with company policy
  • Ensure handover and administration of customer vehicles are completed to a high standard
  • Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively

About You

  • You will have exceptional customer service skills and a strong attention to detail
  • You will have a minimum of 1-year service advisor experience
  • Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate
  • You will have good time management and be able to prioritise your workload
  • Willingness to attend manufacture-training courses to keep updated within this fast-paced environment
  • Be competent in ICT, Maths and English as standard
  • Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude

What We Offer

  • Industry leading competitive salary
  • A flexible approach to working patterns
  • Bonus scheme
  • A range of training and development programmes
  • Industry leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Customer introduced reward
  • Employee discounts
  • Access to discounts on retailers, restaurants, holidays and much more
  • Wellness programme
  • Free parking

Why Join Us

At Stoneacre Motor Group, we are committed to creating a diverse and inclusive workplace where our employees can thrive. We pride ourselves on being an equal opportunities employer and welcome applications from all qualified candidates.

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