Service Advisor

4 weeks ago

Wolverhampton, Wolverhampton, United Kingdom Stoneacre Motor Group Full time

About the Role

We are seeking a skilled Service Advisor to join our team at Stoneacre Motor Group. As a Service Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of care.

Key Responsibilities

  • Manage all customer communications and interactions on behalf of the dealership
  • Identify service needs and requirements of the customer
  • Establish understanding and an agreement with the customer of work required and agree time frames
  • Liaise with the workshop to determine vehicle completion times and relay any information
  • Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused
  • Regularly update the customer with progress on their vehicle
  • Process payments and issue invoices for customers
  • Supporting with handling complaints in line with company policy
  • Ensure handover and administration of customer vehicles are completed to a high standard
  • Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively

About You

  • You will have exceptional customer service skills and a strong attention to detail
  • You will have a minimum of 1-year service advisor experience
  • Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate
  • You will have good time management and be able to prioritise your workload
  • Willingness to attend manufacture-training courses to keep updated within this fast-paced environment
  • Be competent in ICT, Maths and English as standard
  • Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude

What We Offer

  • Industry leading competitive salary
  • A flexible approach to working patterns
  • Bonus scheme
  • A range of training and development programmes
  • Industry leading career progression opportunities
  • Contributory workplace pension scheme
  • Uniform provided
  • Long service reward
  • Customer introduced reward
  • Employee discounts
  • Access to discounts on retailers, restaurants, holidays and much more
  • Wellness programme
  • Free parking

Why Join Us

At Stoneacre Motor Group, we are committed to creating a diverse and inclusive workplace where our employees can thrive. We pride ourselves on being an equal opportunities employer and welcome applications from all qualified candidates.

  • Service Advisor

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Jardine Motors Group Full time

    Job SummaryAs a Service Advisor at Jardine Motors Group, you will play a critical role in delivering a premium level of service to our customers. This involves fully understanding their needs and wants, and delivering a wow factor experience for them.Key ResponsibilitiesValue every customer interaction, whether by email, in person, or over the phone.Learn...

  • Service Advisor

    4 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Jardine Motors Group Full time

    Overview of the Service Advisor RoleWe are seeking a skilled Service Advisor to join our team at Stratstone. As a Service Advisor, you will play a critical role in delivering a premium level of service to our customers.Your Key ResponsibilitiesBuild and nurture relationships with customers to understand their needs and wants.Act as the vital link between...

  • Sales Advisor

    1 day ago

    Wolverhampton, Wolverhampton, United Kingdom Pavers Shoes Full time

    We are seeking a Sales Advisor to join our Pavers team in Shipley. As a Sales Advisor, you will play a key role in delivering exceptional customer service and advising customers on shoe care and accessories.Our ideal candidate will have good communication skills, be able to work well in a fast-paced environment, and have a passion for great customer...

  • Service Advisor

    4 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Jardine Motors Group Full time

    About the RoleWe are seeking a skilled Service Advisor to join our team at Jardine Motors Group. As a Service Advisor, you will play a critical role in delivering a premium level of service to our customers.Key ResponsibilitiesBuild and nurture relationships with customers to understand their needs and wants.Act as the vital link between customers and the...

  • Financial Services Business Advisor

    1 day ago

    Wolverhampton, Wolverhampton, United Kingdom Page Personnel Sales Full time

    Role OverviewThe Financial Services Business Advisor will provide expert support to organisations in the efficient operation of their financial systems, cash flow, and management reporting. This role requires strong understanding of financial principles, budgeting, and cost control.Main Responsibilities:Support and guidance on financial systems, cash flow,...

  • Service Advisor – Delivering Exceptional Customer Experiences

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Jardine Motors Group Full time

    About the RoleWe're seeking a highly motivated Service Advisor to join our team at Stratstone. As a Service Advisor, you will be the vital link between customers and our workshop, collaborating with aftersales, parts, and sales teams to deliver exceptional customer experiences.Key ResponsibilitiesBuild and nurture relationships with customers to understand...

  • Service Centre Advisor

    1 week ago

    Wolverhampton, Wolverhampton, United Kingdom Markerstudy Group Full time

    We are seeking a highly motivated Service Centre Advisor to join our team at Auto Windscreens in Wolverhampton.As one of the UK's fastest growing and leading automotive glazing companies, we put innovation at the heart of our business.With exciting opportunities for career development, Auto Windscreens is a vibrant, innovative and forward thinking...

  • Customer Service Specialist

    1 day ago

    Wolverhampton, Wolverhampton, United Kingdom Pendragon Full time

    Service Advisor Apprentice RolePendragon is seeking a talented individual to join our team as a Service Advisor Apprentice. This exciting opportunity allows you to develop a diverse range of skills while gaining a valuable Level 3 qualification in Customer Service.As a Service Advisor Apprentice, you will have the opportunity to master a variety of skills,...

  • Customer Experience Advisor

    2 months ago

    Wolverhampton, Wolverhampton, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Wolverhampton, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Customer Success Advisor

    1 day ago

    Wolverhampton, Wolverhampton, United Kingdom TTEC Full time

    Job SummaryWe're seeking an experienced Customer Success Advisor to join our team at TTEC in Athens, Greece.As a Customer Success Advisor you'll play a crucial role in ensuring our customers receive outstanding support throughout their journey with us.Responsibilities:Provide exceptional customer serviceOnboard customers to client softwareIdentify and...

  • Mortgage and Protection Advisor

    1 month ago

    Wolverhampton, Wolverhampton, United Kingdom Connells Full time

    Senior Mortgage AdvisorConnells Estate Agency is seeking a Mortgage and Protection Advisor to join their team in Wolverhampton.Key Responsibilities:Building relationships with the Estate Agency team through training and supportConducting 2-3 appointments per dayProviding advice on a range of products and services to meet customers' needsAttracting new...

  • Senior Mortgage Advisor

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Connells Full time

    Senior Mortgage Advisor Job DescriptionAbout the RoleConnells Estate Agency is seeking a skilled Senior Mortgage Advisor to join their team in Wolverhampton.About the TeamThe team provides mortgage and protection advice to customers, ensuring they receive the best possible service.Key ResponsibilitiesConduct appointments with customers to discuss their...

  • Private Client Legal Advisor

    6 days ago

    Wolverhampton, Wolverhampton, United Kingdom FBC Manby Bowdler (Midlands) Limited Full time

    About UsFBC Manby Bowdler (Midlands) Limited is a top-rated law firm in the Midlands region, serving clients nationally. Our Wolverhampton office is a dynamic and supportive team, committed to delivering exceptional service to our clients.Job Title: Private Client Legal AdvisorWe are seeking an experienced Private Client Legal Advisor to join our busy...

  • Customer Service Representative

    4 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Markerstudy Group Full time

    We are seeking a highly motivated and organized Service Centre Advisor to join our team at our Wolverhampton Service Centre.As a Service Centre Advisor, you will be responsible for completing general Service Centre office tasks to support the Service Centre Manager & Service Centre Supervisor, ensuring high compliance with all tasks.You will provide help and...

  • Customer Service Representative

    4 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Markerstudy Group Full time

    We are seeking a highly motivated and organized Service Centre Advisor to join our team at our Wolverhampton Service Centre.As a Service Centre Advisor, you will be responsible for completing general Service Centre office tasks to support the Service Centre Manager & Service Centre Supervisor, ensuring high compliance with all tasks.You will provide help and...

  • Customer Service Representative

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Tyman UK & Ireland Full time

    Job Title: Customer Service Administrator/ Customer AdvisorJob Description:We are seeking a highly skilled Customer Service Administrator/ Customer Advisor to join our team at Tyman UK and Ireland. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and providing solutions to meet the needs of...

  • Customer Service Representative

    4 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Pavers Shoes Full time

    Deliver Exceptional Customer ServiceWe are seeking a skilled Customer Advisor to join our Pavers team in Shipley. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.Key Responsibilities:Deliver exceptional customer serviceAdvise customers on...

  • Customer Service Representative

    2 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Pavers Shoes Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Advisor to join our Pavers team in Shipley. As a Customer Advisor, you will play a key role in delivering exceptional customer service, advising customers on shoe care and accessories, and helping us achieve our sales targets.Your ResponsibilitiesDeliver exceptional customer service, ensuring...

  • Customer Service Representative

    4 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Markerstudy Group Full time

    We are seeking a highly motivated and organized Service Centre Advisor to join our team at our Wolverhampton Service Centre.As a Service Centre Advisor, you will be responsible for completing general Service Centre office tasks to support the Service Centre Manager & Service Centre Supervisor, ensuring high compliance with all tasks.You will provide help and...

  • Customer Service Representative

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Sytner Full time

    About the RoleWe have an excellent opportunity for a motivated Service Advisor to join our team at Sytner Select Wolverhampton.As a Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst...