Holiday Home Revenue Administrator

1 week ago

Devon, United Kingdom Haven Full time

Holiday Home Revenue Administrator Role Overview

At Haven, we are seeking a highly skilled and experienced Holiday Home Revenue Administrator to join our team. As a key member of our Revenue Team, you will be responsible for ensuring seamless and effective transactions are carried out in line with the latest FCA, GDPR, and trading regulations.

Key Responsibilities:

  • Manage customer interactions with owners and prospective new owners.
  • Manage transactions in relation to any purchase for a new or used holiday home, including accessories.
  • Ensure that customers' expectations on dates their holiday home will be ready for handover are managed, realistic, and always met.
  • Manage and assist with after-sales relating to 'snagging' issues pre and post-handover to ensure they are dealt with timely and reported via the correct channels.
  • Ensure the highest levels of customer satisfaction at all points of influence within the customer journey.
  • Ensure all training surrounding compliance, GDPR, and FCA regulations are carried out when required and within deadlines outlined.
  • Ensure all performance targets and metrics are met.
  • Manage inventory stock levels and the holiday home show ground appearance day to day.

What's In It For You?

  • Free use of our leisure facilities, including swimming pool.
  • Up to 50% discount off food on park and 20% discount in our shops.
  • Opportunity to use our corporate box at the O2 Arena.
  • Fantastic discounts with many national brands & retailers.
  • 20% discount to you, your family & friends across Haven & Warner Leisure Hotels.
  • Reward & recognition schemes.
  • Training and development opportunities, including fully funded qualifications.
  • Fantastic health, mind & money support programme.
  • Enhanced family-friendly policies and pay* (eligibility criteria applied).

Experience and Qualifications:

  • Personable, confident, and able to build relationships with everyone.
  • Great communication & organisational skills and experience in a customer-facing environment.
  • Highly competent computer skills, with the confidence to learn new systems & databases quickly (we'll give you all the training you need).
  • Pro-active, organised, and able to work on your own initiative.
  • Evidence of previous administrative roles.
  • Able to work under pressure and to deadlines.

Who are we?

We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions, allowing our team members to be their authentic selves.

We aim to offer flexibility where we can, our Holiday Home Revenue Administrator working hours are usually 45 hours per week over 5 days and could include evenings and weekends.

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