2nd Line Support Engineer

5 days ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time
2nd Line Support Engineer – Wakefield

We are seeking an experienced 2nd Line Support Engineer to join our team in Wakefield. As a key member of our IT Service Desk team, you will be responsible for providing efficient support to all users, assisting with general computer, systems, and software enquiries.

  • Provide 2nd Line support to all users, assisting with general computer, systems, and software enquiries.
  • Collaborate with the IT Service Desk team to deliver best-in-class customer service.
  • Assist with support call answering and maintain a focus on self-development.

Requirements

We are looking for a candidate with:

  • MS Operating System knowledge (Windows 7/10)
  • MS Office software experience (2010/16/365)
  • MS Active Directory Experience
  • Prior experience within a busy service desk environment (2+ years) – preferably 2nd line.
  • Ideally a candidate with ITIL Certification.


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