2nd Line Support Engineer
5 days ago
We are seeking an experienced 2nd Line Support Engineer to join our team in Wakefield. As a key member of our IT Service Desk team, you will be responsible for providing efficient support to all users, assisting with general computer, systems, and software enquiries.
- Provide 2nd Line support to all users, assisting with general computer, systems, and software enquiries.
- Collaborate with the IT Service Desk team to deliver best-in-class customer service.
- Assist with support call answering and maintain a focus on self-development.
Requirements
We are looking for a candidate with:
- MS Operating System knowledge (Windows 7/10)
- MS Office software experience (2010/16/365)
- MS Active Directory Experience
- Prior experience within a busy service desk environment (2+ years) – preferably 2nd line.
- Ideally a candidate with ITIL Certification.
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