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2 months ago
Job Summary
Aon is seeking a skilled Technical Claims Handler to join our team. As a Technical Claims Handler, you will be responsible for managing a portfolio of commercial clients and ensuring that all claims progress without delay and to the optimum conclusion.
Key Responsibilities
- Manage a varying range of claims across an allocated portfolio of commercial clients.
- Ensure timely intimation of claims to relevant insurer(s) and assist/support the client through any required disclosure or data gathering requirements.
- Coordinate claims from first notice of loss (FNOL) to settlement, advocating on behalf of the client to ensure their interests are protected throughout.
- Provide expert guidance, technical analysis, and support to clients to facilitate the smooth progression of claims.
- Liaise with insurers, loss adjusters, and other stakeholders to ensure seamless claim resolution.
- Accurately manage electronic claim files, process all correspondence, and maintain diaries within service level agreements (SLA).
- Attend claims review meetings and produce claims experience reports as required.
- Support colleagues and internal stakeholders with technical referrals, including coverage or quantum queries.
Requirements
- Experience in handling cross-class insurance claims, with a focus on property, casualty, and product liability.
- Strong organizational skills and ability to manage multiple claims simultaneously.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Ability to mentor and support junior team members.
- Excellent negotiation skills and ability to advocate on behalf of clients.
About Aon
Aon is a global professional services firm that helps organizations navigate a rapidly changing world. We provide a comprehensive range of risk management, insurance, and reinsurance broking services to clients across the globe. Our team is passionate about helping our clients succeed and is committed to delivering exceptional service and expertise.
