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SMB Account Manager, EMEA

2 months ago

London, Greater London, United Kingdom G2 Full time

About the Role

G2 is seeking a highly motivated and dedicated SMB Account Manager to focus on the renewal and expansion of current customer accounts. Reporting to the EMEA Director of Account Management, the ideal candidate will have a high degree of business acumen, organization, initiative, and excellent communication skills.

Key Responsibilities:

  • Manage a large portfolio of SMB customers, enabling them to drive business growth on G2.com
  • Leverage industry-leading technology and strategic prioritization to add true customer value at scale
  • Drive revenue through your book of business to ensure you deliver against customers' key performance metrics, with a strong emphasis on retention and growing your book of business to exceed goals
  • Prospect and unlock expansion revenue by educating contacts about how G2's Marketing Solutions can help grow their business
  • Act as the CEO of your territory through your own customer research, strategic value-based selling, and building business cases and return on investment analysis
  • Advocate and support your customers through partnering with the appropriate internal resources: Customer Success Managers, Solutions Consultants, Customer Support, and the G2 Research Team to provide a world-class customer experience
  • Build & maintain your expertise in B2B SaaS Go To Market Strategy: Marketing strategy, Sales strategy, planning & tactics like ABM, ROI methodologies, etc

Minimum Qualifications:

  • 2+ years experience in a combination of business development, account manager, or account executive with at least 1+ year of closing experience
  • Experience in a B2B SaaS environment
  • Experience in the software, technology, or digital marketing industry
  • The ability to learn quickly and work independently in a fast-paced environment
  • Professional written and verbal communication skills
  • Ability to multi-task with little supervision and timely customer follow-up

What can help your application stand out:

  • Experience in MarTech/SalesTech
  • Salesforce experience

Our Commitment to Inclusivity and Diversity

G2 is committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.