SMB Account Manager EMEA

3 weeks ago

London, Greater London, United Kingdom G2 Full time

About the Role

G2 is seeking a highly motivated and dedicated SMB Account Manager to focus on the renewal and expansion of current customer accounts in the EMEA region.

This role reports to the EMEA Director of Account Management and requires a high degree of business acumen, organization, initiative, and excellent communication skills.

The ideal candidate will have an entrepreneurial spirit and be able to understand business processes, recommending changes when necessary.

This position is based in our London office.

Key Responsibilities:

  • Manage a large portfolio of SMB customers, enabling them to drive business growth on G2.com
  • Leverage industry-leading technology and strategic prioritization to add value to customers at scale
  • Drive revenue through the book of business, ensuring delivery against customers' key performance metrics, with a strong emphasis on retention and growing the book of business to exceed goals
  • Prospect and unlock expansion revenue by educating contacts about how G2's Marketing Solutions can help grow their business
  • Act as the CEO of the territory through customer research, strategic value-based selling, and building business cases and return on investment analysis
  • Advocate and support customers through partnering with internal resources: Customer Success Managers, Solutions Consultants, Customer Support, and the G2 Research Team to provide a world-class customer experience
  • Build and maintain expertise in B2B SaaS Go To Market Strategy: Marketing strategy, Sales strategy, planning, and tactics like ABM, ROI methodologies, etc

Minimum Qualifications:

  • 2+ years of experience in business development, account management, or account executive with at least 1+ year of closing experience
  • Experience in a B2B SaaS environment
  • Experience in the software, technology, or digital marketing industry
  • The ability to learn quickly and work independently in a fast-paced environment
  • Professional written and verbal communication skills
  • Ability to multi-task with little supervision and timely customer follow-up

What can help your application stand out:

  • Experience in MarTech/SalesTech
  • Salesforce experience

Our Commitment to Inclusivity and Diversity:

G2 is committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO.

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