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Relationship Manager

2 months ago

Eastern England, United Kingdom Chartered Management Institute Full time
About the Role

We are seeking a highly ambitious and proactive Business Development Specialist to join our team at the Chartered Management Institute. As a key member of our national sales team, you will be responsible for driving strategic and commercial sales growth by engaging with leading private training providers and employers across the Midlands region.

Key Responsibilities
  • Grow CMI's presence and identify sales growth opportunities by engaging with key stakeholders and developing innovative engagement models.
  • Develop and manage a sales pipeline of £3 million annually, primarily by securing new business clients and managing an existing client base to drive sales and long-term partnerships.
  • Lead strategic engagement with C-suite decision-makers to understand customer pain points, ambitions, and strategically align the value of CMI's customer offering as a solution.
  • Liaise with internal stakeholders to develop marketing solutions and drive customer engagement, identifying and implementing new working practices and processes to improve the customer journey and experience.
About You

We are an inclusive employer and welcome diverse backgrounds and experiences. We are looking for someone who can enhance our culture and align with our core values of being 'Passionate' about making a positive difference, 'Practical' in decision-making, 'Progressive' in creating a better future, and 'Professional' in conduct.

  • Proven track record of sales success and developing strong customer relationships.
  • Managed an individual annual sales opportunity pipeline of circa £3 million, regularly qualifying the quality and strength of opportunities across the customer portfolio.
  • Demonstrable track record of developing new business opportunities and self-generating new leads.
  • Grown business through upselling and cross-selling across existing client portfolios.
  • Developed innovative solutions to drive engagement and improve customer journey and experience, leading to uptake of products and services.
  • Confident in developing and undertaking sales presentations to a senior audience and comfortable in networking at industry-leading conferences and events.
  • Regularly sought opportunities for self-development and learning new skills.
  • Managed a sales pipeline using Salesforce CRM.
About CMI

We are a dynamic and ambitious organization, setting the Professional Standard in Management and Leadership. We offer a collaborative culture with a wealth of opportunity for professional development, a competitive benefits package, and a chance to make a positive impact in the management and leadership community.

  • Flexible working arrangements, including remote work options.
  • 21 days' holiday + 8 days' Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period.
  • Wellbeing and mental health support, including in-house mental health first-aid trainers and access to Kooth, an online mental health platform.
  • Inclusion at our core, with colleague-led Inclusion Hubs for diverse backgrounds and experiences.
  • CMI membership, including access to courses and professional membership to one additional organization of choice.
  • Rewards and Recognition scheme, with cash prizes awarded to employees throughout the year.
  • Socials and team-building activities, including a book club, baking club, gardening club, and regular team outings.
  • Pension scheme, with an additional 6% of gross salary contributed to the pension pot every month after 3 months.