Compliance and Office Manager Lead
3 weeks ago
We are seeking an experienced professional with a background in regulated financial services or insurance cover holder business to fill this key role. The ideal candidate will possess a solid understanding of Compliance and be proactive in taking on diverse responsibilities.
Key Responsibilities:- Liaise closely with external Compliance function to monitor compliance procedures and conduct monthly attestations.
- Maintain ongoing communication with the underwriter for Lloyd's Binder Administration.
- Oversee IT systems, including BACS, LAN, and the company's administration database with the IT provider.
- Serve as the liaison between policyholders, brokers, and underwriters for Claims Administration.
- Manage training, appraisals, and various HR policies within Human Resources.
- Oversee annual customer mailings and coordinate with printers for Customer Communication.
- Oversee day-to-day office operations and staff management within General Office Management.
- Proven experience in compliance, administration, and operations at a management level.
- A desirable background within FCA and/or highly regulated environments is beneficial.
- Advanced skills in Excel (or similar software) and data analysis are essential.
- Strong interpersonal and relationship management skills are required.
- A deep understanding of Conduct Risk and Treating Customers Fairly principles is necessary.
- At least 5 years of relevant experience are expected.
- Excellent communication skills with the ability to manage relationships effectively.
- An approachable, collaborative, and positive attitude is required.
- The ability to remain calm under pressure is essential.
- Strong organizational, planning, and self-management skills are necessary.
- Meticulous attention to detail is required.
- A flexible and adaptable approach to work is expected.
- Self-motivated, conscientious, and able to manage time effectively.
- This role is office-based, located in Cranleigh.
- A competitive salary of up to £55,000 per annum (pro rata), higher for candidates with strong FCA/Compliance background.
- Free company parking is provided.
- A good pension scheme and company benefits are offered.
- Working hours are 9am - 5pm, with flexibility to choose 4 days per week – Mon – Thurs or Tues - Fri.
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