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Retail Team Lead

2 months ago

Bristol, Bristol, United Kingdom Starbucks - Cobra Coffee Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Supervisor to join our team at Starbucks - Cobra Coffee. As a Retail Supervisor, you will play a key role in delivering exceptional customer service and creating a welcoming store environment.

Key Responsibilities
  • Provide quality beverages, whole bean, and food products consistently for all customers in line with our recipe and presentation standards
  • Support with store procedures including, opening, or closing the store, cash handling, and safety and security
  • Support your fellow partners during periods of high volume to keep the store operating
  • Anticipate and deliver on your customer and store needs by getting to know your store environment and customers
  • Deliver legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
  • Maintain a clean and organised workspace for your customers and partners
What We Offer
  • 28 days holiday a year (including Bank Holidays)
  • Free drinks and discounted food when you're on shift, including £1 food items
  • A free bag of coffee each month and a 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work
  • Third party discounts including 10% in Southern Co-op food stores
  • Life insurance
  • Comprehensive training including coffee knowledge and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
  • Career progression because here we actively promote internally
Our Process
  • Application
  • CV review
  • Telephone Interview
  • Provide right to work documentation
  • Interview and in store experience
  • Offer and onboarding