Customer Success Manager

1 month ago


Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our team, you will play a pivotal role in fostering strong client relationships and ensuring they fully achieve their IT objectives.

Key Responsibilities
  • Conduct regular review meetings with clients to ensure accurate and consistent communication of all details.
  • Develop and expand client relationships, including hardware purchasing support services and projects.
  • Understand client business requirements and services provided by Get Support.
  • Assist clients in setting goals and success criteria for Get Support's services and provide service reporting.
  • Manage and monitor interactions with our technical teams, proactively escalating any issues and requests.
  • Create and deliver client presentations that outline performance issues and suggested courses of action.
  • Periodic client service reviews.
  • Identify new opportunities and products available for the client.
  • Onboard new clients from an account management perspective and support their transition to Get Support.
Requirements and Experience
  • A history of successfully leading and managing clients through escalations.
  • Experience and working knowledge of basic software security principles, concepts, and technologies may be an advantage.
  • Adaptability and willingness to learn new technologies.
  • Strong project management and time management skills.
  • Strong client service and account management skills.
  • Excellent communication skills.
  • A full UK driving license and access to a vehicle.
About Get Support IT Services

Get Support IT Services is a dynamic and enriching environment that provides a host of exceptional benefits. We offer tailored training and development opportunities to nurture your skills and a clear path for career progression. We pride ourselves on promoting from within our talented team, ensuring your professional growth.

We are the perfect partner for the UK's small and medium-sized businesses, providing every aspect of computer hardware and software support and a great deal more. Due to our continued growth, we are recruiting for a customer-focused, highly motivated Customer Success Manager to provide account support to clients.



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