Operational Manager

2 days ago


Uxbridge, United Kingdom Vermelo RPO Full time
Job Summary
Vermelo RPO is seeking a highly experienced and skilled Assistant Team Leader to join our team. This exciting role offers the opportunity to drive operational success and make a real impact by supporting and developing a high-performing team. As a key member of our First Response Team, you will be responsible for assisting in managing the day-to-day operations and ensuring compliance with industry standards.

About the Job
Key responsibilities include leading, motivating, and developing team members to meet performance targets. Reviewing claims to improve efficiency and conversion rates is also a key aspect of this role. Additionally, you will support training needs and carry out team training when required, ensure compliance with regulatory guidelines, handle client complaints and resolve issues effectively, and contribute to process improvements and operational projects.

About You
To succeed in this role, you will need to have proven experience in team leadership, people management, and performance development. Strong communication skills and the ability to make sound decisions under pressure are essential. A professional and proactive approach, with excellent organizational and problem-solving abilities, is also vital. A background in claims management, automotive, or insurance is a plus but not essential. Strong IT skills, including Excel and Outlook, are required.

Our Offer
In return for your hard work and dedication, we offer a competitive salary of up to £32,000 with additional commission opportunities. Holidays: 25 days plus bank holidays, with the option to purchase additional days. Benefits include:
  • Workplace pension (up to 5% matching).
  • Life Assurance (4x salary).
  • Healthcare Cash Plan.
  • Regular team meetings, recognition schemes, and social events.
  • Clear progression opportunities and hands-on coaching for professional development.

About Our Work Environment
This hybrid role combines 3 days in the office with 2 remote working days. Working hours are Monday to Friday, either 8am-4:30pm or 9:30am-6pm.
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