Operations Manager

1 day ago


Uxbridge, United Kingdom Sovereign & Bale Full time
Job Title

Operations Manager

Uxbridge, UK-based role offering a competitive salary and opportunities for career advancement.

Salary: £42,500 - £51,000 per year.

About the Role:

The successful candidate will be responsible for leading a team of professionals to deliver contracts within the center(s) and meet contractually set Key Performance Indicators (KPIs). This includes customer services standards, performance, financial, compliance, and quality metrics.

Main Responsibilities:

  • Oversee contract delivery and meet KPIs across various metrics.
  • Manage contracts within a predetermined financial framework, including profit and loss management and monthly financial forecasting.
  • Lead, inspire, and motivate teams to achieve individual and team targets.
  • Regularly review management information to identify emerging trends and address potential risk areas.
  • Implement Performance Management metrics, identifying skills gaps, mentoring, and coaching staff.
  • Drive a high-performance culture aligned with our vision and values.
  • Collaborate with the Continuous Improvement Team to monitor and evaluate service delivery, making recommendations to meet contract specifications.
  • Work with Quality and Compliance teams to ensure checks and controls are in place and regularly reviewed.
  • Develop relationships with external stakeholders, including central government agencies, local authorities, and other key customers, to enhance market influence.

Essential Skills:

  • Extensive leadership and management experience.
  • A detailed working knowledge of the local labour market in the advertised geographical area.
  • GCSE or equivalent in English and Maths at Grade C or above.
  • Fully IT literate in using Microsoft Office programmes, including 365 products and modern digital technologies.
  • Experience working in a target-driven environment.
  • Experience delivering services to meet contractual and quality standards.


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