Operations Team Manager

1 day ago


Uxbridge, United Kingdom Vermelo RPO Full time

**About Vermelo RPO:**

We are a dynamic claims management business seeking an exceptional Operations Team Manager to drive operational success and support our high-performing team. This role offers an opportunity to make a significant impact by managing day-to-day operations, driving process improvements, and ensuring compliance with industry standards.

**The Role:**

  • Manage the First Response Team's day-to-day activities, supporting the Team Leader in achieving business objectives.
  • Review claims to enhance efficiency and conversion rates, contributing to business growth.
  • Support training needs, develop team members, and carry out team training when required.
  • Maintain regulatory compliance and ensure adherence to industry standards.
  • Resolve client complaints effectively, delivering exceptional customer service.
  • Contribute to process improvements and operational projects, driving business excellence.

**What We Offer:**

  • Salary: Up to £32,000 with additional commission opportunities.
  • Holidays: 25 days plus bank holidays, with the option to purchase additional days.
  • Benefits:
  • Workplace pension (up to 5% matching).
  • Life Assurance (4x salary).
  • Healthcare Cash Plan.
  • Regular team meetings, recognition schemes, and social events.
  • Clear progression opportunities and hands-on coaching for professional development.


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