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Accommodation Office Team Leader
2 months ago
We are seeking an experienced and skilled Accommodation Office Team Leader to join our team at Capita. As a key member of our team, you will be responsible for ensuring the consistent, safe, efficient, and cost-effective delivery of services within contractual performance levels and obligations.
Key Responsibilities:- Service Delivery: Ensure that services are delivered to the highest standards, meeting contractual requirements and customer expectations.
- Team Management: Lead and manage a team of Accommodation Officers, providing guidance, support, and development opportunities to ensure they have the skills and knowledge needed to perform their roles effectively.
- Communication: Communicate effectively with stakeholders, including customers, colleagues, and senior management, to ensure that information is shared, and issues are resolved promptly.
- Health and Safety: Ensure that all health and safety policies and procedures are implemented and adhered to, maintaining a safe working environment for all staff and customers.
- Quality and Compliance: Ensure that all services are delivered in accordance with quality and compliance standards, meeting regulatory requirements and Capita's policies and procedures.
- A competitive basic salary.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel, and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
