Customer Service Representative

6 days ago

Tunbridge Wells, Kent, United Kingdom Aimbridge Hospitality Full time

**About Us**

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We work with big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels and everything in between.

**What We Offer**

As part of the Aimbridge team, you will have access to a suite of benefits that include:

  • Hotel discounts portfolio-wide – Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
  • 24/7 access to our employee assistance programme
  • Career and lifestyle breaks – Allowing you to take time off for key life events
  • Volunteer days – Up to two days per year to support a charity of your choice

**A Day in the Life**

As a Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check-in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations, and all health and safety legislation.

Based in the Mercure Tunbridge Wells Hotel, you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.

**What We Need from You**

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

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