Operations Director

5 days ago


Wycombe Marsh, United Kingdom Hollywood Bowl Full time

Company Overview:

Hollywood Bowl Group is a leading provider of experiential family entertainment in the UK and Canada, with 74 centres across the UK and 13 centres in Canada.

We value diversity and inclusion, and we're committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued.

Salary:

The estimated salary for this role is £28,000-£38,000 per annum, depending on experience.

Job Description:

Key Responsibilities:

  • Supporting the Centre Manager with back of house duties and running an exceptional operation front of house
  • Delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements
  • Inspiring the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres
  • Encouraging an environment where our Team Members are motivated and empowered to perform to the best of their ability

Required Skills and Qualifications:

  • Management experience, ideally within the leisure, hospitality, or retail industry
  • A passion for customer service
  • Evidence of delivering on financial targets, driving business and sales
  • Experience of coaching and developing large teams

Benefits:

  • A 40-hour contract, plus additional pay for any extra shifts worked
  • 50% off food when working
  • Optional pension plan
  • 28 days holiday & additional days holiday with length of service
  • Access to our in-house Centre Manager in Training programme and apprenticeships
  • Free games vouchers every month
  • 30% discount off food and drink for you and up to five friends

Others:

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.


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