Director of Business Process Optimization

1 week ago

London, Greater London, United Kingdom ACT London Full time
{"title": "Associate Director of BPO Services", "description": "About the Role

ACT London is seeking an experienced Associate Director to lead our Business Process Optimization (BPO) services team in our Mayfair office. As a key member of our leadership team, you will be responsible for managing and developing a portfolio of clients, including preparing financial statements, VAT and tax returns, and providing technical advice to the team and clients.

Key Responsibilities

  • Manage and develop a portfolio of clients, including preparing financial statements, VAT and tax returns, and providing technical advice to the team and clients.
  • Develop, mentor, and manage onshore and offshore teams to provide effective and efficient BPO services.
  • Regularly review work for quality and compliance.
  • Provide technical advice to the team and clients.
  • Lead on developing excellent client service and relationships with clients.
  • Awareness of clients' affairs and opportunities to provide value-added services.
  • Build knowledge and awareness of all aspects of the firm's service to identify opportunities to up-sell and cross-sell services to clients.
  • Respond quickly to and anticipate client requests/needs, keep clients informed of progress, and maintain regular contact with clients.
  • Recognize and keep the Partner informed about new business opportunities for own and other departments arising on existing and new clients.
  • Liaise with HMRC, clients, banks, and other professionals.
  • Ensure assignments are completed within agreed budgets and keep all parties informed of overruns.
  • Ensure that the firm's quality control procedures are adhered to.
  • Identify risk and technical matters, while exercising judgment within agreed parameters.
  • Must provide overall compliance and technical support on client matters.
  • Actively participate in bids/proposals for new work.
  • Manage WIP and Billing process.

Requirements

  • At least 15 years' experience in a BIG4 Accountancy firm with most recent experience in BPO services.
  • Qualified accountant (FCA/FCCA).
  • Extensive multi-disciplinary management accounting knowledge, corporation tax, FCA, and other regulatory reporting experience.
  • Experience of supervising teams.
  • IFRS/UK GAAP knowledge.
  • Fluent English and at least one of the major European languages (Italian, Spanish, French, German, Portuguese) preferably Italian.
  • External audit experience.
  • Excellent working knowledge of Microsoft Office Suite, Onesource Tax, Sage Tax, and IRIS Business Tax.
  • Excellent working knowledge of IRIS, SAGE, SAP, and XERO accounting packages.

Competencies

  • Strong entrepreneurial mindset.
  • Outstanding organizational skills.
  • Experience of negotiations and the confidence to challenge where required.
  • Project management experience ideal.
  • A self-starter, adaptable person with problem-solving mentality.
  • Confidence to ask questions and/or seek solutions when required.
  • Ability to maintain confidentiality and handle highly sensitive information.
  • Refined interpersonal skills, with the ability to form good working relationships with key clients, investors, and other parties.
  • Ability to work in a fast-paced international environment.
  • Takes responsibility and accountability for own work.
  • Works in a cooperative, respectful manner with colleagues and clients.

What We Offer

ACT London offers a competitive remuneration package, including a base salary and incentive scheme. This role is office-based, and we are looking for an immediate start."

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