Implementation Support Analyst

2 weeks ago


Longbridge, United Kingdom Avanti Recruitment Full time

About the Role:

We are seeking a highly skilled and motivated Implementation Support Analyst to join our team at Avanti Recruitment. As an Implementation Support Analyst, you will play a critical role in ensuring the smooth implementation of our client's software solutions for the maritime industry.

Key Responsibilities:

  • Respond to global client queries and provide timely and effective support
  • Liaise with team members to resolve tickets and ensure seamless project delivery
  • Assist with project management and contribute to knowledge bases and product documentation
  • Develop a strong understanding of all products and services offered by our client

Requirements:

  • Excellent written and verbal communication skills
  • Proactive problem-solving and strong interpersonal skills
  • Ability to set and meet realistic timelines and work calmly under pressure
  • Autonomous and team-oriented work style with a professional attitude and client representation
  • Confident presentation skills and good time management
  • Pragmatic, results-driven mindset with beneficial experience in supporting complex enterprise applications

What We Offer:

  • A unique opportunity to work with a niche, profitable company enjoying a period of growth based on long-term strategic relationships
  • Fantastic career growth opportunities and a culture that encourages involvement in various aspects of the company
  • A competitive benefits package including 25 days' holiday + bank holidays, pension scheme, healthcare, and flexible working hours


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