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Implementation Support Specialist

2 months ago

Longbridge, United Kingdom Avanti Recruitment Full time

Job Title: Implementation Support Specialist

Job Summary:

We are seeking an experienced Implementation Support Specialist to join our team at Avanti Recruitment. As an Implementation Support Specialist, you will be responsible for providing technical support and assistance to clients in implementing our software solutions.

Key Responsibilities:

  • Respond to client queries and provide technical support via phone, email, or remote access.
  • Liaise with internal teams to resolve technical issues and provide updates to clients.
  • Assist with project management and coordination to ensure timely delivery of projects.
  • Contribute to knowledge base development and product documentation.
  • Develop a strong understanding of our software products and services.

Requirements:

  • Excellent written and verbal communication skills.
  • Proactive problem-solving skills.
  • Strong interpersonal skills.
  • Ability to set and meet realistic timelines.
  • Calm under pressure with conflict resolution skills.
  • Autonomous and team-oriented work style.
  • Professional attitude and client representation.
  • Confident presentation skills.
  • Good time management.
  • Pragmatic, results-driven mindset.

Desirable Experience:

  • Supporting complex enterprise applications.
  • Familiarity with Zendesk, JIRA, or equivalent.
  • Project management experience.

What We Offer:

  • A unique opportunity to work with a niche, profitable company enjoying a period of growth based on long-term strategic relationships.
  • A culture that encourages involvement in various aspects of the company.
  • 25 days' holiday + bank holidays.
  • Pension scheme.
  • Healthcare.
  • 37.5-hour working week.
  • Flexible hours around a core of 10-4.
  • Mix of remote and 2-3 days a week in the office.