Field Service Specialist

Field Service Specialist - Solution Architect

Salary: competitive depending upon experience + benefits

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.

Who we are looking for:

All backgrounds will always be considered and experience here is far more important, but we’re thinking some relevant MS D365 / Power Platform Certifications would be helpful.

Required Experience:

* Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing

* Well-rounded stakeholder management experience, able to hold the attention of a room full of execs as easily as an amphitheatre full of front-line staff

* Acting as a role model to others within the Solutions team when it comes to designing systems and processes that work to exceed the user’s need within the user’s budget

* Directing business and technical environment change safely and effectively, with the support of the project office

* Requirements gathering, writing and evolution through business process identification, analysis, and re-engineering

* Large scale Dynamics implementation, principally via online adoption and including extensive customisation for bespoke business processes

* Infrastructure and software architecture using a cloud-first services approach and including migration design, planning and execution

* Technical oversight including close review of documentation, designs and implemented solutions alike, for solution assurance down to code level

* Creating clear and effective documentation across multiple channels

* Using a hands-on approach to ensuring timescales are met

* Dynamics online architecture, customisation and low-level implementation; CE principally, but these days PowerPlatform, PowerApps, BC and F&O experience are all great

* Office 365 portfolio implementation inc. AzureAD

* Insightful entity architecture including solid MS SQL

* Source control appreciation, esp. GIT

* Field Service Implementation (5 years+) Experience with the following Field Service Functionality: Agreements, Work Orders, Schedule Board Customisations, Field Service Mobile and Resource Scheduling Optimisation. (must)

* Power Page Portal implémentation experience

We’re also looking for people that fit how we work, which is something like;

* happiest working under their own direction, but fully supported when needed

* an obvious attention to detail

* an escalation handler, able to achieve win-win outcomes by utilising the skills across the team

* ability to work effectively with remote teams in India

* ability to work flexibly to deliver on-time to tight timescales

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.

Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build groundbreaking technology - we build future.

Don’t take our word for it though, check out our impartial Glass Door reviews

More on equality:

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

*Please note: By submitting an application you agree to Kerv Digital’s recruitment policy