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Implementation Support Analyst

2 months ago

Longbridge, Birmingham, United Kingdom Avanti Recruitment Full time

Job Summary:

We are seeking a highly skilled and motivated Implementation Support Analyst to join our team at Avanti Recruitment. As an Implementation Support Analyst, you will play a critical role in supporting our clients in the maritime industry by providing exceptional customer service, resolving technical issues, and contributing to the development of knowledge bases and product documentation.

Key Responsibilities:

  • Respond to client queries and provide timely and effective solutions
  • Liaise with team members to resolve technical issues and improve processes
  • Assist with project management and contribute to the development of knowledge bases and product documentation
  • Develop a strong understanding of all products and services offered by our clients
  • Contribute to the development of business processes and procedures to improve efficiency and effectiveness

Requirements:

  • Excellent written and verbal communication skills
  • Proactive problem-solving skills
  • Strong interpersonal skills
  • Ability to set and meet realistic timelines
  • Calm under pressure with conflict resolution skills
  • Autonomous and team-oriented work style
  • Professional attitude and client representation
  • Confident presentation skills
  • Good time management
  • Pragmatic, results-driven mindset

Desirable Experience:

  • Supporting complex enterprise applications
  • Familiarity with Zendesk, JIRA, or equivalent
  • Project management experience

What We Offer:

  • A unique opportunity to work with a niche, profitable company enjoying a period of growth based on long-term strategic relationships
  • A culture that encourages involvement in various aspects of the company
  • Fantastic career growth opportunities
  • 25 days' holiday + bank holidays
  • Pension scheme
  • Healthcare
  • 37.5-hour working week
  • Flexible hours around a core of 10-4
  • Mix of remote and 2-3 days a week in the office