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Implementation Support Specialist

2 months ago

Longbridge, Birmingham, United Kingdom Avanti Recruitment Full time
We're seeking a skilled Implementation Support Analyst to join our team in Birmingham. Our client is a software solutions provider for the maritime industry, delivering web applications, integration platforms, and data consultancy to the marine industry.

As an Implementation Support Analyst, you'll be responsible for responding to global client queries, collaborating with team members to resolve tickets, and assisting with project management. You'll contribute to knowledge bases, product documentation, and develop a strong understanding of all products.

Key skills for this role include:

* Excellent written and verbal communication
* Proactive problem-solving
* Strong interpersonal skills
* Ability to set and meet realistic timelines
* Calm under pressure with conflict resolution skills
* Autonomous and team-oriented work style
* Professional attitude and client representation
* Confident presentation skills
* Good time management
* Pragmatic, results-driven mindset

Beneficial experience includes:

* Supporting complex enterprise applications
* Familiarity with Zendesk, JIRA, or equivalent
* Project management experience

Our company offers a unique opportunity to work with a niche, profitable organization enjoying a period of growth based on long-term strategic relationships. Our systems are used by oil majors globally, providing challenging projects to work on.

We offer a fantastic career growth opportunity and a culture that encourages involvement in various aspects of the company.

Benefits include:

* 25 days' holiday + bank holidays
* Pension scheme
* Healthcare
* 37.5-hour working week
* Flexible hours around a core of 10-4
* Mix of remote and 2-3 days a week in the office (based in Longbridge, Birmingham)

Successful applicants will be invited to an initial interview via telephone or Teams, followed by a formal face-to-face interview for shortlisted candidates.